Refund Policy

Refund Policy

Customers who have purchased an insurance/takaful product through this website may apply for a refund or cancel the insurance/takaful product purchased subject to the terms and condition as listed in this Policy. Please read through this Policy carefully to understand our cancellation and refund Policy.

Motor Insurance/Takaful Product

  1. Customer's motor insurance/takaful may be cancelled at any time by giving a written notice to us. Upon cancellation, the customer is entitled to a refund of the premium/contribution based on short-period rates provided that the customer has not made a claim. The rates are as follows :

    Period of Insurance/Takaful Refund of Premium/Contribution
    Not exceeding 1 week 87.50% of the total premium/contribution
    Not exceeding 1 month 75.00% of the total premium/contribution
    Not exceeding 2 months 62.50% of the total premium/contribution
    Not exceeding 3 months 50.00% of the total premium/contribution
    Not exceeding 4 months 37.50% of the total premium/contribution
    Not exceeding 6 months 25.00% of the total premium/contribution
    Not exceeding 8 months 12.50% of the total premium/contribution
    Exceeding 8 months No refund of premium/contribution allowed
  2. For matters of refund and cancellation, all written notice must be sent to instaPol ([email protected]) and will thereafter be forwarded to the Insurer / Takaful Operator. The Insurer / Takaful Operator will process the request for cancellation and will be the party responsible for the refund.

  3. The Insurer / Takaful Operator may also cancel this Policy by giving the customer fourteen (14) days notice in writing by registered post to the customer’s last address known to instaPol ([email protected]). The customer will be entitled to a refund of premium/contribution if no claim was incurred prior to cancellation. Your refund will be the difference between the total premium/contribution and the customary short period rates provided above as calculated for from the time the Insurer / Takaful Operator were is on risk until the date of cancellation. This clause Policy may only apply to certain Insurer / Takaful Operator, subject to the final terms and conditions of the insurance/takaful product offered by your selected the Insurer(s) / Takaful Operator(s).