instaPol | Privacy Policy

1. What is a comprehensive motor insurance/takaful policy/certificate?

This policy/certificate provides the widest coverage, i.e. third party bodily injury and death, third party property loss or damage and loss or damage to your own vehicle due to accidental fire, theft or an accident.

2. How can I determine the sum insured for my car?

The Sum Insured of your vehicle is an estimated value for charging your insurance/takaful premium/contribution however it is also the maximum amount for which your vehicle is insured for. The basis of assessing the true worth of your vehicle is its market value at the time of a loss. The market value must be within the Sum Insured. If it is not, you will be considered your own Insurer for the difference.

Some Insurers offer Agreed Value Policies. Under this term, the market value is considered equal to the Agreed Value of the sum insured.

3. What are some available extensions or add-ons for my policy/certificate?

The Motor policy/certificate allows for policyholders/participants to extend cover to include extra benefits and additional cover apart from the standard coverage. Do communicate with your insurers to request for these additional covers.

Flood, windstorm, rainstorm, typhoon, hurricane, volcanic eruption, earthquake, landslide/landslip, subsidence or sinking of the soil/earth or other convulsion of nature
Breakage of glass in windscreen or windows
Strike, riot and civil commotion
Tuition and testing purposes
Additional named driver
All drivers’ extension for private car polices issued to a company of businesses only
Passenger liability
Liability of passengers for acts of negligence
Additional business use

The availability of these extensions may vary among insurance/takaful providers.

4. What are the exclusions in Comprehensive Motor Insurance/Takaful?

A standard motor insurance/takaful will not cover certain losses, such as your own death or bodily injury due to a motor accident, your liability against claims from passengers in your vehicle (except for passengers of hired vehicles such as taxis and buses) and loss or damage arising from an act of nature, such as flood, storm and landslide. However, you may pay additional premiums/contributions to extend your policy/certificate to cover flood, landslide and landslip as well as cover your passengers. It is important to check your policy/certificate for the exclusions.

5. What is "NCD" ?

NCD is a ‘reward’ scheme for you if no claim was made on your insurance policy/takaful certificate on an annual basis. Different NCD rates are applicable for different classes of vehicles. For a private car, the scale of NCD ranges from 25% to 55% as provided in the insurance policy/takaful certificate on .

6. Why might the quoted NCD differ from my record?

The quoted NCD can vary if there was a claim lodged or an NCD withdrawal requested to transfer to another car. You can check your current NCD rate here : https://www.mycarinfo.com.my/NCDCheck/Online

7. What is Market Value coverage?

Market Value coverage is based on the insurance company's / takaful operator�s estimate of your car's worth in the open market. In case of any incidents, your claim will be based on the current market value of your car model at that point in time.

8. What is Agreed Value coverage?

Agreed Value coverage is an amount agreed upon between you and your insurance company/takaful operator. If your car is written off or stolen, this coverage ensures you receive the agreed compensation, but it may lead to higher premiums/contributions.

9. What is an excess?

Most policies are subject to an excess clause. An excess is the first amount of a claim for which you will have to pay. Your insurance/takaful pays for the amount beyond the excess. The excess clause may apply on repair claims and/or on theft claims. Some insurers will overlook application of the excess if repairs are undertaken at their panel of repairers.

10. What is loading?

Loading is an additional amount included in the insurance/takaful cost to cover individuals perceived as higher risk. It accounts for anticipated higher losses for such individuals.

11. How can I get the lowest premium/contribution for my car?

To get the most affordable premium/contribution, select an insurer that fits your budget.

12. What happens if I cancel my policy/certificate before the contract expires?

Cancelling the policy/certificate before the contract expires may incur a cancellation fee during the one-year valid period. If considering a different insurer, it's advisable to wait until your current contract expires.

13. When should I NOT select Road Tax renewal online?

You should NOT select Road Tax renewal online if :

Your vehicle is blacklisted in JPJ system
The expiry date of your current road tax differs from your existing insurance/takaf.
Your vehicle is being used for e-hailing.
Your road tax has expired / unrenewed for more than 1 year.
You are not a Malaysian.
The vehicle owner has passed away.

14. Are there any after sales & claims services offered to customer after purchasing insurance /subscribing to takaful?

Yes, instaPol from Howden provides (1) Product Advisory, offering ongoing support to clients regarding regarding insurance/takaful related queries post-purchase (2) Assistance in changing / updating policy/certificate details (3) Claims assistance. Alternatively, you may also contact your chosen insurance company or takaful operator.

15. Can I purchase/subscribe this product directly from the insurance company / takaful operator?

Yes, you may purchase/subscribe insurance / takaful directly from any insurer or takaful operator by visiting their nearest branch or through their website.

16. What do I do if my car breaks down or if I get into a car accident?

Please call your insurance provider/takaful operator :

Allianz Insurance

1-800-22-5542 (24-hour Hotline) / +603-2264 0560 (calling from overseas)

https://www.allianz.com.my/personal/help-and-services/how-to-and-faqs/how-to-make-a-claim/motor-claims.html

AmAssurance

1-800-88-6333 (24-hour Hotline)

https://www.amassurance.com.my/content/amassurance-claims-centre

Liberty Insurance

+603-2619 9000

https://www.libertyinsurance.com.my/claims/file-a-claim

Zurich Insurance & Zurich Takaful